Terms and Conditions
Change in Terms and Conditions
Babylon Holiday shall have the right to change and modify and update these terms and conditions at any time without any notice. Changes will be effective as soon as they are published on the Babylon Holiday’s website.
All bookings/reservations must be made online. When a Member/Agent of the Babylon Holiday has completed the booking online, it is their responsibility to check and make sure all the reservation details (such as hotel address, hotel info, city and country details) on the pre-paid accommodation voucher are correct. Once the reservations/requests are confirmed, Babylon Holiday cancellation, amendment, no-show policy is stated in the cancellation policy before booking or at the booking confirmation. Payment and refund/discount policies will be applicable to the Members/Agents that are using Babylon Holiday system.
No kinds of amendments such as (date changes, name changes, vehicle type change) are accepted after a booking is confirmed. No changes are permitted on Transfers. Entering valid and Accurate flight details is mandatory at the time of booking as amending is impossible.
Names of Persons Travelling
The names of the people who are traveling must be entered correctly by the agents. The first name should be followed by the Family name and any abbreviations or signs entered as the guest’s name may cause rejection of booking by the hotel.
Babylon Holiday members are responsible for making sure the room types booked are certainly suitable for the people who are going to travel. If the number of people who show up at the hotel are more than the capacity of the rooms booked, the hotels may not accept the booking and no refunds will be made in this case.
It is always guaranteed that the room provided by the hotel will accommodate the number of Customer(s) booked. Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in.
If a customer is expected to arrive later than regular check-in time of the hotel, please inform the hotel about the issue beforehand. Failing to inform the hotel of a late arrival can result in the space being released.
Early checkout related refund demands should be accompanied with hotel issued early checkout permission. Refunds may be claimed if and when our partner hotel does not invoice Babylon Holiday. However, the early checkout permission itself does not guarantee any refund.
Hotel Categories/ Local Classification and Star (*) Ratings
Star rating is a general overview of hotel regarding the approximate level of facilities, services and amenities available. However, this rating might be different from a country to another; For example, a 5* Kuala-lumpur hotel is not the same as a 5* Paris hotel.Babylon Holiday does not take the responsibility of the hotel categories and star (*) ratings since these have been provided to us and we accept and offer them as they are.
Payment and Rates
Currency exchange rates are based on any related market fluctuations. Babylon Holiday shall have the right to update room rates on the website considering the market fluctuations.
Rates might change to reflect exchange rate fluctuations up until the booking is fully paid, for bookings that are made in currencies other than EUR, USD. Once the booking is fully paid, there will be no more changes.
Local Market Rates
Not all of the hotel rates displayed on the Babylon Holiday website are applicable for the local market. In addition, some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.
You agree that the Passenger nationality declaration is mandatory and must be determined by selecting “Client Nationality” at the time of booking. This information must be in accordance with the Passenger passport. False declaration of Passenger nationality may cause consequences for which we cannot be held liable. If you (the Agent) does not change the Client’s Nationality, then the Agent’s nationality will be taken as the Passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the Agent towards its customers or to us (Babylon Holiday) in full.
Some Hotels in special countries charge a “resort fee” which is typically between $10 to $20 per night and per room and directly must be paid to the hotel. This is regulated and implemented by a related law by the government and Babylon Holiday has no control over these charges.
Additional & Incidental Charges
The fees that are displayed on Babylon Holiday website may not include any additional charges that hotels apply for some specific services such air conditioning, safe box, mini bar, TV rental, luggage storage, sauna, spa, swimming pool, car parking, etc.
Also, some hotels may hold special events during the festive time such as Christmas, and New Year, and guests must pay a compulsory charge for participating at these events. Babylon Holiday may not always be informed about such events and can not be responsible for the additional charges by the hotels.
Cancellations & Amendments
We prefer that all cancellations and amendments are made on the Babylon Holiday website. Alternatively, you can contact the Babylon Holiday Reservation Team via e-mail or through the Babylon Holiday system before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone.
Babylon Holiday will not take any responsibility for any changes and cancellations made directly with the hotel.
All requests for cancellations that are not made in a proper time frame are subject to a cancellation fee determined by Babylon Holiday.
Babylon Holiday system does not allow to make split changes for multiple room bookings in case of a split amendment. If the cancellation and amendment policy is foreseen to be changeable, please make a new reservation for split room/s and inform Babylon Holiday support Team in order to try to serve as per your request.
Babylon booking never guarantee a confirmation of duplicate booking. You need to amend one of reservations according to voucher condition. If the hotel rejects to confirm duplicate bookings the agency shall take the responsibility.
Relocation of Your Clients
The hotelier or provider takes the responsibility of finding you a similar standard alternate accommodation in case the hotel booked is overbooked, closed, has maintenance problems and/ or cannot provide the rooms booked. If we receive any notice before hand Babylon Holiday will inform you by an e-mail.
Babylon holiday constantly tries to provide one alternative in the desired area, but the situation may change according to the city and season.
Babylon Holiday accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Our (Babylon Holiday) control.
Babylon Holiday must be notified in case there is any issue or complaint that cannot be resolved at the hotel. you can use one of these ways to complain:
1- Log into your Babylon Holiday system and select the booking you want to complain about, then send us a message through the system explaining the issue.
2-Send us an email and include the booking ID.
Babylon Holiday must be notified within 15 days after checkout date. A copy of complaint must be also submitted to and signed by hotel manager.
Babylon Holiday will forward the complaints to relevant party. our team tries its best to reply to the complaints in a short period that may vary between 5 to 20 business days.
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you (The Agent) shall remain bound by all other provisions hereof. In such event, invalid provisions shall nonetheless be enforced to the fullest extent permitted by applicable law, and You (The Agent) will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
When You complete the booking online, you must check and make sure all the details on the pre-paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct.
Use of the Babylon Holiday.com website is subject to your acceptance of Our terms and conditions. If You do not accept these Terms and Conditions, you must refrain from using the website.
If you do not fully understand these Terms and Conditions, please do not “Accept” but, contact Us for clarification.